Our Commitment
At TheVasan, your satisfaction is our priority. We want you to shop with confidence, knowing that you are protected by our fair and transparent return and refund policy.
Return Policy
- You may request a return within 7 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as received.
- To start a return, please contact our support team with your order details and reason for return.
- Some items (e.g., intimate apparel, custom products) may not be eligible for return due to hygiene or customization.
Refund Policy
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the item was defective or incorrect.
Exchanges
- If you received a defective or wrong item, we will gladly exchange it for the correct product at no extra cost.
- Contact us within 7 days of delivery to arrange an exchange.
Contact Us
If you have any questions about our return or refund policy, please email us at support@thevasan.in or use our contact form.